Concierge Resale Service
Unlock value in your
customer's entire wardrobe
We create a branded journey where your customers can effortlessly resell their luxury pieces for instant reward or on consignment.
How it works
01.
We collect the customer’s items
On our branded resale microsite, the brand or retailer’s customers schedule a collection or drop-off of the items they wish to resell. They only need to provide some information on the products and their condition before our dedicated courier partners collect them and bring the items to our warehouse.
02.
We list the items across our global marketplace network
Our team will inspect each product’s quality and conditions, take professional photographs, and create the product description. Based on the information gathered, our proprietary algorithm assigns a resale price to each item. This information is sent to the customer for approval before being put on sale.
03.
The customer is rewarded in cash or credit
When items are eligible for instant resale, the customer receives brand’s shopping credit before the item even sells. With the consignment option, once the item sells we give the customer a choice between a cash payment or shopping credit (which carry an additional amount in value, boosting customer loyalty and engagement).
Launch rapidly with no internal
tech requirement
Evolve into a fully integrated service
to maximize potential
Ready to explore your resale strategy?
Grow customer acquisition and loyalty
We help boost your CRM strategy: 1 in 5 seller create a new account on your website, and they spend 3.2 times the value of their store credit into a new order.
Increase in-store footfall
Enable your customers to drop their pre-loved items into store for ease and convenience. With this addition, we provide all the tools and guidance that your store associates need to provide a frictionless, omnichannel resale journey.
Capture the full wardrobe to maximize circularity
We will take care of the evaluating and distribution of the items your customer sends to us. We offer instant reward for top inventory, consignment for pieces in resalable condition and for items that do not fit the criteria, we will take care of upcycling or donation through leading partners.
85%
Of customers choose to be paid in shopping credit
3.2x
Top up on new orders with the credit value
+40%
On customer engagement scale
Our partnership marks an exciting next step in YOOX NET-A-PORTER’s commitment to begin unlocking recommerce and extend the lives of luxury items, working to contribute to a more circular fashion system as part of our sustainability strategy, Infinity.
alison loehnis, President NET-A-PORTER
